1. How can I check the
Hotel's availability ?
You just need to check up our
offer. For each Hotel, once you have selected your dates for
your stay, we give you a planning with the Hotel's availability.
All you need to do is to click on the "reserve"
button, to give your credit card number (you will not be debited)
in order to validate your stay. We will automatically validate
your stay by contacting the Hotel (by fax or by e-mail).
If you need help or simply an advice you can contact our CUSTOMER
SERVICE at 00 33 4 90 80 01 16 (from abroad)
and (from France 0,34
€ /min) from Monday till Saturday from 9 am till
7 pm.
2. What do I do when there is no vacancy for the chosen Hotel
in the chosen period ?
There are several reasons for
that : the Hotel is full for at least one of the chosen
period, the day of reservation is too close to the chosen
period, the proposed prices are corresponding to a longer
period than your chosen period.
We can help you in your validation by calling at 00
33 4 90 80 01 16 (from abroad) and 0892 701
127 (from France 0,34
€ /min) from Monday till Saturday from 9 am till
7 pm. Our personnel will find the best solution to suite you
as quickly as possible.
3. Can I book my room using my credit card ?
Yes, you can. We propose this
in order to transfer your reservation directly to the chosen
Hotel and to validate the dates and the prices corresponding
to your period of choice. This enables us to work more eficiently
and in a shorter period of time. The information concerning
your credit card are strictly confidential. To assure your
security, all credit card transactions are SSL secured, a
system that encrypts the credit card number in order to protect
it from external use. Your card will not be debited ( the
payment is only requested at your departure from the Hotel). Giving
your credit card number is a measure to guarantee the validity
of your stay. You also have the possibility to call us at
00 33 4 90 80 01 16 (from abroad) and
0892 701 127 (from France 0,34
€ /min) in order to give us your credit card number.
Once we have all the information about you, the reservation
is validated. If you want to cancel it you will be obliged
to pay cancelation fees – see the reservation conditions
for the Hotel of your choice.
4. How long do I have to wait for my Hotel confirmation ?
Once your credit card is validated,
the confirmation of your reservation is sent to the Hotel
of your choice and you will receive this same confirmation
by mail or by fax (if you have asked for it). The complete validation
of your stay will take from one to five minutes. You need
to keep this confirmation of validation because you will be
asked to show it at the Hotel's reception. You can verify
yourself your confirmation of validation by consulting the
reservation/cancelation rubric.
5. How can I modify or cancel my reservation ?
If you desire to modify or cancel
your reservation please consult our reservation/cancelation
rubric. You can also write us at contact@infotourisme.net
or call us at 00 33 4 90 80 01 16 (from abroad)
and 0892 701 127 (from France 0,34
€ /min) from Monday to Saturday from 9 am to 7
pm. Our personnel will do its best to satisfy you.
It is important to know that there are modification or cancellation
fees to pay – see the reservation/ cancellation conditions.
6. If at my arrival I have a problem with
my Hotel what should I do ?
The first thing you have to do
is to contact the person in charge from your Hotel. If he/she
cannot help you need to call us at 00 33 4 90 80 01
16 (from abroad) and 0892 701 127
(from France 0,34 € /min)
from Monday to Saturday from 9am to 7 pm. Besides this schedule
you can call at the mobile phone number given to you while
booking your room. If you loose your reservation note or if
the Hotel does not have a reservation at your name, we will
solve the problem for you in a very short period of time.
7. Can I ask for extra services ?
If you want to make an early/late
reservation, book a smoking or non smoking room, have a different
bed arrangement, a parking or transportation from the train
station/ airport to your Hotel, you need to ask it at contact@infotourisme.net.
We will forward your demand directly to the Hotel of your
choice.
If you need information on tourist
routes, events and leisure activities close to your Hotel,
you can check www.infotourisme.net
, a site of one of our partners that gives all this kind of
information for more than 3,500 towns and cities in France.
8. What type of credit card do you accept
?
We take Visa cards, MasterCard,
American Express cards, Diners Club cards, Maestro (NOT German
EC-card), Visa Electron cards. The client has to submit a
valid credit card by filling in the credit card form.
The client has to make sure that the information given in
the form is correct. Our company doesn't assume the wrong
information given by its clients.
9. What are the conditions to validate my
reservation ?
The client needs to fill in a
valid e-mail adress on the reservation form. This adress will
be used to exchange information and to confirm your reservation.
On the form, the client has to give valid information.
Our company doesn't assume the
wrong information given by its clients.
10. What
are your selling conditions ?
Our team is highly concerned
about the information given on our site. However, our company
doesn't assume any responsability concerning errors or omissions
presented on our site. We reserve ourselves the right to change
the information on our site at anytime and without notice.
We also do not assume any unavailable
equipment, maintenance periods, accidents or any lost object.
For any complaint or problem,
you need to contact us as soon as possible by e-mail or by
calling us at 0892 701 127 (0,34 € /min)
from Monday to Saturday, from 9 am to 7 pm. In order to solve
the problem you will be asked for a written document. Our
society does not sell any serivce; it offers the possibility
to put in contact the client and the Hotel. We do not offer
any guarantee on the Hotel's services.
11. What is your role ?
Infotourisme acts like an intermediary
between all types of accommodations, airline companies, rental
car companies, travel agencies, tour operators and the tourist…
By accepting our membership conditions, you agree that Infotourisme
acts only as a representative for all these services according
to the article 2, law 92-645 from July 13th 1992.
When a client will make a reservation
online, the contract will be done between the client and the
service supplier.
Without any law to prescribe
it, Infotourisme takes no responsability for any default coming
from suppliers of accomodation, travel packages or any other
tourist services in relation with the contract they signed
with the distributor.
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